Shipping & Returns

Shipping Policy

We are committed to providing you with a seamless shopping experience, and part of that commitment is transparent and reliable shipping.

Orders are typically processed within 1-2 business days after payment confirmation, excluding weekends and holidays. Customized or made-to-order items may require additional processing time, and specific details will be provided on the product page. Shipping costs are calculated at checkout based on your order's weight, dimensions, and destination.

We offer standard shipping for all orders, with estimated delivery times based on your location and chosen shipping method.
Expedited shipping options are available at checkout for those seeking a faster delivery time-frame.
Please ensure that your shipping address is accurate and complete to prevent any shipping delays or misdeliveries.
We currently do not offer international shipping and only deliver to select destinations in the USA. Shipping costs and delivery times vary, so please review the details at checkout.
Contact us promptly if you need to make corrections to your shipping address after placing an order.

Return & Exchange Policy

At Wine Time, we strive to provide you with high-quality products to enhance your brewing experience. However, we understand that situations may arise where you need to return an item.

1. Eligibility for Returns:

You may return unused and unopened items within 30 days of receiving your order.
To be eligible for a return, items must be in their original packaging and in the same condition as when you received them.
Special order items are specifically procured or customized based on your unique preferences or requirements. Due to the personalized nature of these orders, we cannot accept returns, refunds, or exchanges once the order has been placed.

2. Non-Returnable Items:

Certain items, such as perishable goods, custom-made products, and opened brewing ingredients, cannot be returned for health and safety reasons.

3. Return Process:

To initiate a return, please contact our customer support team at [sswinetime@gmail.com] with your order number and a brief explanation of the reason for the return.
Our support team will provide you with instructions on how to return the item.

4. Return Shipping:

Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective item.
We recommend using a trackable shipping service to ensure the safe return of your items.

5. Refund Processing:

Once we receive and inspect the returned items, we will process the refund to the original payment method.
Please allow 5-7 business days for the refund to be reflected in your account.

6. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a replacement or issue a refund.

7. Missing Items:

If any items are missing from your order, please notify us within 7 days of receiving the shipment. We will promptly address the issue and ensure the missing items are sent to you.

8. Restocking Fee:

A restocking fee may apply for certain returns, especially for large or specialized items. The fee will be communicated to you during the return process.

9. Contact Us:

If you have any questions or concerns about our return policy, please reach out to our customer support team at [sswinetime@gmail.com].

We appreciate your understanding and cooperation. Our goal is to make the return process as straightforward as possible while ensuring your satisfaction with our brewing supplies. Thank you for choosing Wine Time for all your brewing needs!